Verizon’s Visible network has confirmed that some accounts were accessed without authorization. Visible is a cell service owned and operated by Verizon that “pitches itself as a less expensive, ‘all-digital’ network, meaning there aren’t any physical stores like you’d get with a tradtiional carrier,” notes The Verge. From the report: Starting on Monday, customers on both Twitter and Reddit reported en masse that they’d been getting emails from the company about changed passwords and addresses, and that they’ve had difficulties contacting the company’s chat support. Visible’s customer service account on Twitter seemingly hasn’t addressed the issue, besides directing upset customers to its DMs. A user marked as a Visible employee on the subreddit posted a statement on Monday afternoon, saying that a “small number” of accounts were affected, but that the company didn’t believe its systems had been breached. The statement did recommend that users change their passwords, but as many commenters pointed out (and as I can confirm), the password reset system currently isn’t working. In a follow-up article, The Verge reports that Visible has confirmed customer reports of attackers accessing and changing user accounts. The company said that the breaches were carried out using usernames and passwords from “outside sources,” adding that it’s worked to “mitigate the issue” since it became aware of it. They’re recommending you reset your password if it’s one you’ve used for other services.
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